Privacy Policy for SoFresh Exterior

Effective Date: 01/01/2005

Last Updated: 03/01/2025At SoFresh Exterior (“we,” “us,” or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our services, or communicate with us via phone, email, or SMS.

1. Information We Collect

We collect personal information you voluntarily provide when you:

Request a quote or book a serviceFill out forms on our websiteSubscribe to email or SMS updatesContact us via phone, text, or email

This may include:

Name, phone number, email address, and home addressService preferences and estimate detailsCommunication history (calls, emails, texts)

We also collect limited technical data like IP address, browser type, and referral sources for analytics purposes.

2. How We Use Your Information

We use your information to:

Provide and schedule servicesSend appointment confirmations and updatesRespond to inquiries and provide customer supportSend promotional offers (with your consent)Improve our website and marketing effectiveness

3. Text Message (SMS) Communications

By providing your phone number, you consent to receive service-related messages from SoFresh Exterior, which may include appointment reminders, estimate follow-ups, and promotional offers.

Message frequency may vary.Message and data rates may apply.You can opt out at any time by replying STOP to any SMS message. For help, reply HELP or contact us at [email protected] or 512-778-0448.

4. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share it with trusted third-party providers (like payment processors or email/SMS platforms) only to help us operate our business and communicate with you effectively.All partners are contractually obligated to keep your information secure and confidential.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse.

6. Your Choices and Rights

You may:

Opt out of marketing emails or texts at any timeRequest to view, update, or delete your personal dataDecline to provide information, though this may limit service availability

To make any of these requests, email us at [email protected].